Refund Policy

• 1. General

  This Refund Policy applies to services provided by Group Travel JS LTD through the Arrival Card Online 2026 website. We are a private agency and charge a professional service fee for our management and assistance services. This fee is in addition to any mandatory government fees. You may apply directly through official government channels without our assistance and without paying our fees.

• 2. Eligibility for Refunds

  Refund eligibility depends on the stage of your application:

  • Not yet processed: You may be entitled to a full refund of our service fee if your application has not yet been submitted or processed. Government fees already paid may be subject to the relevant authority’s rules.
  • Already processed: Once your application has been submitted or processed, refunds may be issued only after deducting applicable government fees and any non-recoverable costs. Each case is reviewed individually.

• 3. How to Request a Refund

  To request a refund, please contact us through the contact form on our website. Include your application reference and the reason for your request. We will respond within a reasonable time and inform you of the outcome and any applicable deductions.

• 4. Processing Time

  Approved refunds will be processed to the original payment method within the timeframe indicated in our response, typically within a few business days depending on your bank or payment provider.

• 5. Changes to This Policy

  We may update this Refund Policy from time to time. The version published on this page is the one in effect. Continued use of our services after changes constitutes acceptance of the updated policy.

• 6. Contact

  If you have any questions about this Refund Policy, please contact us through the web form. Our company details are set out below.