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Ask a question, check your application, or request a refund. We reply as soon as we can — usually within 24 hours.

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Application verification Both required

We verify every request against your application

Your passport number proves you are the traveller who submitted the application. The country you applied for tells us which destination your Arrival Card is tied to. Together they let us confirm you are a genuine applicant before we share sensitive information or process refunds.

Passport number *

Enter the passport number exactly as on your application. We use it to validate that this enquiry comes from a legitimate traveller — not someone impersonating you.

Country you applied for *

Choose the destination linked to your Arrival Card application (where you submitted). This is not always the same as your nationality — it is the country your application was for.

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